Office Staff Needed In PORTOLA, CA on October 01, 2025

PRINCIPAL ACCOUNTABILITIES:

· In concert with the Director and Dentist, is responsible for instilling the organization’s Mission and Values and Culture of Service standards.

· Leads dental staff to efficiently direct patient flow throughout the Dental clinics. Assists Dentist as needed with rooming, assessment, procedure assist.

· Assists Director with supervision of dental office staff and is the primary contact person for all dental staff

· Assists Director with maintaining dental clinic processes and audits.

· In concert with the Director, will train and provide orientation for new employees.

· Oversees continuous quality review of staff competencies and assists in training and in-service of all dental staff.

· Provides the Director with input for employee evaluations. Monitors and reports to the Director with respect to corrective actions.

· Organizes and conducts clinic site council representing dental clinic staff at all meetings.

· Interacts with patients and customers on a daily basis to resolve patient issues and concerns.

· Works in partnership with the dentist, dental assistants and front desk staff to provide excellent customer service.

· Assists the Director with staffing and assigning work areas and shifts.

· The Office Supervisor must demonstrate current competencies as a registered dental assistant.

· Assists the Director with dental supply orders as well as with inventory management.

· Other duties as assigned.

· Within the scope of practice answers telephone and or in person inquiries regarding dental issues related to the assigned dentists and their patients.

· Works with Registration Clerk/Receptionist for patient recalls.

· Regularly stocks and cleans equipment in dental exam areas.

· Evaluates appointment schedule and patient chart, one or two days in advance of appointment to determine appropriateness of appointment.

· Keeps Lead Front Office up-to-date on the status of dentists’ schedules, changes in schedules and meetings.

· Assists with prescription refill paperwork and messages.

· Monitors and orders and supplies with Director’s oversight.

· Maintains a list of stock drugs. Maintains inventory stocking routines as set by the Director.

· Monthly checks all "sample" drugs for outdates and discards according to Clinic policy.

· Monthly, monitors dental exam areas for outdated stock.

· Monitors workload and advises Director if work assignments are problematic.

· Maintains contact with all dental providers to assure patient and provider needs are being met and that needed equipment and supplies are ordered or brought to the attention of the Director of Outpatient Clinics.