●Work under the general direction of the General Manager
●Ambassador for the patient experience
●Manage patient intake process including electronic or paper forms
●Work with the clinical staff to schedule patients and ensure that the center’s workflow runs efficiently
●Answer and direct all incoming calls
●Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
●Utilize problem-solving skills for patient management, and to support center and colleagues for resolution of issues
●Update and manage center calendar
●Order and organize patient materials, as needed
●Monitor patient wait times and work with the General Manager to manage patient experience
●Perform all other duties as assigned
●Maintain a clean waiting room
●Stock waiting room (now that we are out of covid protocol)
●Scanning necessary documents
●Check in orders (Amazon/Office Depot)
●Assist with outgoing shipments
● Organized, able to multi-task with patients and phones, good communicator
● Dental experience Preferred
● Previous experience working patient admissions preferred
● Previous experience scheduling medical appointments and treatment plans preferred